Returns Policy

Last updated: 5 October 2026

This Returns Policy explains the current return, refund and cancellation arrangements for Motley Costumier orders.

1. Standard shop items

Standard shop items may be returned within 14 days after delivery.

The item must be returned in its original condition. Please contact Motley Costumier before sending a return so that we can provide the relevant instructions.

2. Custom and made-to-order items

Custom and made-to-order items cannot be returned or exchanged under the current shop policy. If you are unsure whether an item is made to order, or if you need help with sizing, please contact us before placing the order.

3. Return address and shipping

After contacting us, send the approved return to:

Motley Costumier
Pasta iela 3
Limbaži
LV-4001
Latvia
Phone: +371 29707301

The buyer is responsible for return shipping costs, except when the item is damaged or incorrect. The original delivery charge is refunded.

4. Refunds

A refund is issued after the returned item has been received and checked. The refund method is agreed with the customer on a case-by-case basis, and the refund is normally arranged within 2-3 business days after the return has been approved.

Please keep proof of postage until the return has been processed.

5. Exchanges

Exchanges for standard items may be considered case by case. Custom and made-to-order items cannot be exchanged under the current shop policy. Please contact us before sending an item back.

6. Damaged or incorrect orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at [email protected]. Include your order details and at least 2-3 photographs clearly showing the damage or the incorrect item.

7. Cancellations

Order cancellations are accepted before the item has shipped. Please contact us as soon as possible if you need to cancel an order. A custom or made-to-order item may already be in production.

8. Contact

For questions about a return, refund, cancellation or order problem, contact:

SIA Motley Costumier
[email protected]